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About Signing In and Signing Out

Need Help Signing In?

Select the following links for more information:

 

• Invalid User ID or Password
• Signing in When You Have Variable Membership ("Floater") (selecting unit and cluster)
• Using a RAC Code to Change Units and Clusters
• Supervisor Signing in to an Employee's Computer with Single Sign-on
• Transporters and Bed Cleaners Cannot Sign in on a Workstation While Dispatched or In Progress with a Job

 

Invalid User ID or Password

If a message appears stating that the user ID or password is invalid, please check to make sure you have entered the correct information in both the User Login ID and Password boxes. This message also appears when you attempt to sign in using a deactivated user account. Please check with your hospital's Capacity Management Suite^® solution administrator to ensure that you are using a user login ID and password from an active user account. If you have forgotten your password, select the Forgot your password? link.

• Note 

TeleTracking Technologies Client Support representatives cannot change user IDs, user accounts, or permissions. Please contact the representative at your hospital who is the administrator for the Capacity Management Suite^® solution.

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Signing in When You Have Variable Membership ("Floater") (selecting units and clusters)

If you have variable membership (sometimes called being a "floater"), you will need to select a cluster or unit so that you can have access to patient, bed, and job information from that cluster or unit.

What Does the Page Where You Sign In Look Like?

• If the page where you sign in looks like the following, see If You Do NOT Access the Capacity Management Suite through the TeleTracking IQ Platform.

• If the page where you sign in looks like the following, then the Capacity Management suite is TeleTracking IQ-enabled. See If You Access the Capacity Management Suite through the TeleTracking IQ Platform.

 

 

 

If You Do NOT Access the Capacity Management Suite through the TeleTracking IQ Platform

1. In the User Login ID box, type your user ID (for example, csmith).
2. In the Password box, type your password.
3. Click Sign In.
4. When the Select Membership dialog box appears, select the cluster or unit for which you are authorized to access patient, bed, and job information. Your supervisor can help you to determine what to select. 

• To select a cluster, select the check box for the cluster name. You can select only one cluster check box.

• To see the list of units within a cluster, click the + next to the cluster.
• To select a unit, scroll to the end of the list of clusters, and then select the check box for the unit. You can select only one unit check box.

5. Click Save.
6. Select an application (such as PreAdmitTracking, PatientTracking Portal, BedTracking, or TransportTracking).

 

If You Access the Capacity Management Suite through the TeleTracking IQ Platform

1. In the User Login ID box, type your user ID (for example, csmith).
2. In the Password box, type your password.
3. Click Sign In.
4. Select an application (such as Clinical Operations > PatientTracking Portal> If your health system is configured for multiple instances of the Capacity Management Suite^® Solution, select the instance name).
5. When the Select Membership dialog box appears, select the cluster or unit for which you are authorized to access patient, bed, and job information. Your supervisor can help you to determine what to select. 

• To select a cluster, select the check box for the cluster name. You can select only one cluster check box.

• To see the list of units within a cluster, click the + next to the cluster.
• To select a unit, scroll to the end of the list of clusters, and then select the check box for the unit. You can select only one unit check box.

6. Click Save.

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Using a RAC Code to Change Units and Clusters

Occasionally, you might need access to patient and bed information in units and clusters that are not included in your membership. (See the definition of membership in the TransportTracking^™ application, membership in the BedTracking^® application, and membership in PreAdmitTracking^® application application.) If you have variable membership (floater) and you have already signed in for the day and selected a unit or cluster, and then you need to have access to patient, bed, or job information from another unit or cluster, you may sign out and sign in to select a different unit or cluster.

 

If you have the Allow User to Set Membership on Login permission, then when you sign out and attempt to sign in again and select an application, you are prompted automatically to select another cluster or unit. If you do not have this permission, you are required to enter a Re-Assignment Authorization Code (RAC) before you can select another cluster or unit. Ask a user who has the Allow User to Request RAC permission to generate the Re-Assignment Authorization Code (RAC) for you. For example, your supervisor might have this permission.

 

If you need to change a unit or cluster using a RAC code, complete the following procedure:

1. Sign out of Capacity Management Suite^® solution and the Interactive Voice Response (IVR) system.
2. Ask a user with the Allow User to Request RAC permission for a Re-Assignment Authorization Code (RAC) (for example, your supervisor).
3. Open Capacity Management Suite^® solution again.
4. In the User Login ID box, type your user ID (for example, csmith).
5. In the Password box, type your password.
6. Select the Add RAC Code link.
7. In the RAC Code box, type the Re-Assignment Authorization Code (RAC).
8. Click Sign In.
9. Complete the remaining steps in Signing in When You Have Variable Membership.

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Supervisor Signing in to an Employee's Computer with Single Sign-on

In a Single Sign-on configuration, supervisors can sign in to an employee's computer by clicking Sign Out > End Session and then entering their own user login ID and password.

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Transporters and Bed Cleaners Cannot Sign in on a Workstation While Dispatched or In Progress with a Job

Occasionally, transporters and bed cleaners sign in to the Capacity Management Suite^® solution on a computer workstation. For example, if a transporter's last name has changed, the transporter might sign in and change the name in My Information. Transporters and bed cleaners cannot sign in on a workstation if their current statuses are Dispatched or In Progress on transport or bed cleaning jobs.

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